Returns & Refunds

Last updated: 3 September 2026

30-Day Return Window

You may request a return within 30 days of receiving your order. To help us process the return, contact us before sending an item back.

Return Condition

Unless the item is faulty, damaged, or not as described, it should be returned unused, in a resalable condition, and with its original packaging and included parts. You may handle an item only as reasonably necessary to establish its nature, characteristics, and functioning.

How to Request a Return

Email contact@grillandbark.shop with your order number, the item you wish to return, and the reason for the request. We will provide the correct return instructions and address. Do not send returns to the registered office unless we specifically instruct you to do so.

Return Shipping

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged on arrival, incorrect, or not as described, we will provide an appropriate remedy and cover reasonable return costs where required.

Refunds

After the returned goods are received and inspected, an approved refund will be made to the original payment method. We will process refunds within the time required by applicable UK consumer law. Your bank or payment provider may require additional time to show the funds.

Cancellations

If you are a consumer, your statutory cancellation rights for eligible distance purchases are not affected by this policy. Certain goods may be excluded from cancellation rights by law, including personalised goods or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Faulty Goods

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable law.