Frequently Asked Questions

Orders and Delivery

Do you offer free shipping?

Yes. Standard shipping is free on every order delivered within the United Kingdom.

How long does delivery take?

Orders are normally handled within 1-2 business days. Transit after dispatch is estimated at 2-4 business days, giving a total estimate of 3-6 business days.

Can I track my order?

Where tracking is available, we send it to the email address used at checkout after dispatch.

Returns

How long do I have to request a return?

You can request a return within 30 days of delivery. Please read the Returns & Refunds Policy for conditions and instructions.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs. We will review the issue and provide the appropriate remedy.

Products and Support

Where do you deliver?

We currently deliver within the United Kingdom only.

How can I contact Grill & Bark?

Email contact@grillandbark.shop or call +44 7446 371844. Support hours are Monday to Friday, 9:00 AM-5:00 PM UK time, excluding public holidays.