Privacy Policy

Last updated: 3 September 2026

Who We Are

GRILL AND BARK LTD, trading as Grill & Bark, is the controller responsible for personal information processed through grillandbark.shop.

Information We Collect

We may collect contact, billing, delivery, order, payment-status, account, support, device, usage, and marketing-preference information. Payment card details are processed by our authorised payment providers and are not stored by us in full.

How We Use Information

• To process and deliver orders.
• To provide customer support and manage returns or refunds.
• To operate, secure, troubleshoot, and improve the website.
• To prevent fraud and comply with legal, accounting, and tax obligations.
• To send marketing only where permitted, with an option to unsubscribe.

Lawful Bases

Depending on the activity, we rely on performance of a contract, compliance with legal obligations, legitimate interests, and consent.

Sharing Information

We may share necessary information with payment providers, delivery companies, hosting and technology suppliers, professional advisers, analytics providers, and public authorities where legally required. These parties may act as processors or independent controllers under their own notices.

International Transfers

Where information is transferred outside the United Kingdom, we use an appropriate legal safeguard where required.

Retention

We keep personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting, dispute, fraud-prevention, and security requirements.

Your Rights

Depending on the circumstances, UK data protection law may give you rights of access, correction, erasure, restriction, objection, portability, and withdrawal of consent. You may also complain to the UK Information Commissioner’s Office.

Contact

For privacy requests, email contact@grillandbark.shop or write to GRILL AND BARK LTD, 1 Sopwith Crescent, Wickford, Essex, United Kingdom, SS11 8YU.